Get help
EffigyStudio is a very small studio, so there is no ticket queue and no phone line — but there is always a human reading these two channels.
Discord — fastest
discord.gg/HJbphSPRhK — bug reports, questions, and the place where updates get announced first.
[email protected] — anything you would rather not post publicly, including account and privacy requests. Expect a reply within a few days.
Reporting a bug well
Four things turn a report we cannot reproduce into one we can fix:
- The version number — bottom of Settings.
- What you did, in order, right before it broke.
- What you expected versus what happened.
- A screenshot, or a short clip if it is a visual or combat issue.
Your save file
Saves are stored on your own PC, not in the cloud. Press Win+R
and paste this to open the folder that holds them:
Inside you will find save.json and a save.json.bak backup.
Copy the whole folder to back it up before trying anything risky, and
attach it to a bug report if we ask for it.
Shift Heroes_ Auto Battler there. Deleting the
saves folder starts a completely fresh game, with no undo.
If we ask you for a log
The log lives in a separate folder with an almost identical name — no underscore this time:
Attach Player.log — and Player-prev.log too if the problem
happened during the previous session.
Common questions
| Question | Answer |
|---|---|
| What does it cost? | The game is free to play. |
| Which platforms? | Windows. There is no macOS, Linux or mobile build. |
| Controller support? | No — keyboard and mouse, and it is fully playable with the mouse alone. |
| Do I need internet? | Yes. Progress is validated on our servers, so the game needs a connection to play. |
| Does it have to stay on top of my other windows? | Only if you want it to — always-on-top is an option you turn on, not the default. |
| Do I have to keep watching it? | No. That is the whole point: AFK mode plays on its own. |
| Which languages? | 103 interface languages. |
| Can I move my save to another PC? | Yes — copy the saves folder above. |
Business and press
Partnership, press or business enquiries — anything that is not player support: [email protected].